Frequently Asked Questions — CalvesClub

CalvesClub

Frequently
asked questions.

Straightforward answers about our materials, workshop process, UK shipping, and returns policy. If your question is not answered here, contact us directly at contact@calvesclub.com.

Product & Materials

4 questions

We use 100% full-grain pebbled cowhide leather throughout the exterior of the Ventra Sport Bag. Full-grain is the highest grade of leather available — the natural, outermost grain surface of the hide is left entirely intact rather than sanded, buffed, or corrected.

We do not use top-grain, split, or bonded leather. These lower grades have had the natural grain surface removed or reconstructed, which reduces the structural integrity and long-term durability of the finished product. Full-grain leather becomes more characterful with use, developing a natural patina over time that is specific to how and where the bag is carried.

Exterior material 100% full-grain pebbled cowhide
Interior lining Woven linen
Accessory pockets Pig suede and calf suede
Base compartment liner Synthetic water-resistant material

The Ventra Sport Bag uses YKK® Excella metal zippers throughout — the reference standard in metal zipper hardware, used across heritage luggage and high-end fashion. YKK® Excella is rated for high-cycle daily use and operates smoothly under load.

Interior pocket zippers use YKK® nylon. All other hardware — clips, D-rings, and strap adjusters — is solid metal. We do not use plastic or low-grade alloy components anywhere in the functional construction of the bag.

Main zippers YKK® Excella metal
Pocket zippers YKK® nylon
Closures Neodymium magnets

The Ventra has an approximate capacity of 20L. The main compartment offers wide-access opening and is designed to carry a full gym kit — clothing, footwear, a towel, and electronics — without losing its structure when partially loaded.

Capacity Approx. 20L
Height 36 cm
Length 27 cm
Depth 20 cm
Weight (empty) 1.3 kg
Shoulder strap Adjustable 58–67 cm

The Ventra features a dedicated lower compartment that is fully sealed and independently accessed via its own zipper. It is lined with a synthetic water-resistant material and is designed specifically to isolate wet or soiled items — training shoes, damp gear, or laundry — from the clean contents of the main compartment.

Note: The lower compartment liner is water-resistant, not waterproof. It will contain moisture from damp items but should not be treated as a waterproof seal against full submersion or heavy external water exposure.

Workshop & Production

2 questions

All CalvesClub bags are designed, assembled, quality-checked, and dispatched from our workshop at Lattersey Hill Trading Estate in Peterborough, United Kingdom. There are no third-party manufacturers, no overseas assembly operations, and no fulfilment warehouses separate from our workshop.

We produce in small, controlled batches. This is not a marketing position — it is a practical constraint of our workshop process. Each batch is assembled by our resident leather artisans and inspected individually before dispatch.

Workshop address Unit B12, Lattersey Hill Trading Estate, Benwick Rd, Whittlesey, Peterborough, PE7 2JA

No. Despite the name CalvesClub, our current Ventra Sport Bag is made entirely from full-grain pebbled cowhide leather. Cowhide was specifically selected for this product because of its superior thickness, structural resilience, and suitability for larger carryalls that need to hold their shape under sustained daily use.

Calfskin, while fine-grained and supple, does not offer the same structural weight-bearing properties required for a bag of this capacity and intended use.

Shipping & Logistics

3 questions

Every order goes through two stages before it reaches you.

Workshop handling 1–2 working days — quality inspection and packaging
UK transit 3–5 working days — dispatched via UK courier
Total delivery window 4–7 working days from order placement

Full delivery terms are set out in our shipping policy.

Note: Working days exclude weekends and UK public holidays. Orders placed on a Friday may not begin workshop handling until the following Monday.

Standard shipping is free on all orders delivered within the United Kingdom. There is no minimum order value and no additional charges applied at checkout for domestic UK delivery.

See our shipping policy for full details.

At present, CalvesClub ships exclusively within the United Kingdom. We do not currently offer international shipping to destinations outside the UK.

We are unable to deliver to P.O. Boxes due to the tracking and signature requirements of our courier partners. A full residential or business address is required at checkout.

Returns & Refunds

2 questions

We accept returns within 30 days of the date your order is delivered. To be eligible, the bag must be completely unused and in its original condition, including all original packaging, dust bags, and tags, along with your proof of purchase.

Items that show signs of use, damage, or that are returned without original packaging will not be accepted for a full refund. If you have a question about whether your item qualifies, contact us at contact@calvesclub.com before sending it back.

Full terms are set out in our refund & return policy.

Returns window 30 days from delivery date
Condition required Unused, original packaging, proof of purchase

Your statutory rights under the UK Consumer Rights Act 2015 are not affected by this policy. You are entitled to a minimum 14-day cooling-off period under UK distance selling regulations. Our 30-day policy exceeds this statutory minimum.

Once your return is received and inspected by our workshop team in Peterborough, your refund will be processed within 1 working day. The refund is issued to your original payment method.

See our refund & return policy for full details.

Workshop inspection & processing Within 1 working day of receipt
Bank clearance Additional 2–5 working days depending on your bank

Note: The 2–5 working day bank clearance period is outside our control and is determined by your card issuer or bank. If your refund has not appeared after 7 working days from our confirmation, contact your bank first, then reach out to us at contact@calvesclub.com.

Still have questions

Contact the
workshop directly.

All customer communication is handled by our workshop team in Peterborough. No call centres, no automated responses. We respond within 2 hours.

Email

contact@calvesclub.com

Response within 2 hours

Workshop address

CalvesClub, Unit B12
Lattersey Hill Trading Estate
Benwick Rd, Whittlesey
Peterborough, PE7 2JA

Topic examples

Batch availability  ·  Technical specifications  ·  Order status  ·  Monogramming enquiries  ·  Returns

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Full-grain leather. YKK® Excella hardware. Free UK delivery. Dispatched in 1–2 working days.

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